Zeno Exhibition Pte Ltd specializes in the production of exhibitions and trade shows, overseeing the full setup for both entire events and individual exhibitors.
We are looking for a Relationship Management Executive to manage warm leads, convert them into clients, and maintain strong, long-term relationships.
You will be the first point of contact for incoming leads, responsible for understanding client needs, providing solutions, and ensuring a smooth onboarding and engagement process.
This is not a cold-calling role – you will work with qualified, marketing-generated leads and focus on conversion, client satisfaction, and upselling.
Roles and responsibilities
● Lead handling and conversion
Engage with in-bound leads via calls, emails, and messaging platforms.
Understand client needs and propose suitable solutions.
Manage the entire lead-to-client conversion process.
● Client Relationship Management
Act as the primary point of contact for new and existing clients.
Build and maintain strong, long-term relationships.
Provide exceptional customer service and ensure client satisfaction.
● Upselling and Cross-Selling
Identify opportunities to upsell or cross-sell additional products/services
Work closely with the marketing and product teams to maximize revenue per client.
● Reporting and CRM Management
Update and maintain accurate client records in the CRM System.
Track leads, conversion rates, and client interactions.
Provide weekly and monthly reports on KPIs and performance metrics.
Requirements
● Minimum Diploma holder in any studies
● Minimum 2 years of working experience in b2b sales related jobs
● Proven track record in sales, added bonus for experience in the exhibition and conference industry
